(800) 920-7227
Support Home
Support Home
Solutions
Login
New Support Ticket
Login
New Support Ticket
Enter your search term here...
Search
Knowledge base
Explore How-To's and learn best practices from our knowledge base.
Getting Started With Pinpointe
Introduction
8
Introduction to Pinpointe's Basic Features
Databases, Lists and Segments - Overview
Sending Your First Email Campaign in Pinpointe
Adding more user logins
Changing account User IDs and/or Passwords
See all 8 articles
Tutorial Videos
24
Help Video: Getting Started With Pinpointe
Help Video: Creating and Using Lists
Help Video: Creating a Campaign in the Drag & Drop Campaign Builder
Help Video: Drag & Drop Campaign Builder Toolbox Overview
Help Video: Adding Links to Text and Images in the Drag & Drop Campaign Builder
See all 24 articles
Tips and Tricks
4
Improving Email Deliverability
Tips to Improve the Effectiveness of HTML Email Templates and Designs
Increase Email Open Rates By Improving Subject Lines
Maximizing Click-Thru Rates
Contact Management - Databases, Lists and Segments
Databases, Contacts & Lists - Importing, Exporting and Merging
21
Getting the Most From Pinpointe Contact Management
How do I import contacts from a spreadsheet?
How do I create a new contact database?
Receiving "Cannot Create New List(s)" Error
Why am I receiving 'Invalid data' errors when importing a contact list?
See all 21 articles
Database Settings
1
Updating Database Names + Descriptions
New Drag & Drop Builder and Basic Editor
New Drag & Drop Builder
26
New Drag & Drop Builder Overview
New Drag & Drop Builder
Global Styles - Overview
Global Styles - General
Global Styles - Colors
See all 26 articles
New Basic Editor
3
New Basic Editor Overview
New Basic Editor - Basic Editor
New Basic Editor - Import HTML
Sending Campaigns/ Deliverability
Improving Deliverability
6
Improving Email Deliverability
Improving your Subject Line
What is a "Spamtrap"/"Honeypot?"
Auto-Batch Sending FAQ
Predictive Campaign Scheduling FAQ
See all 6 articles
Customized Sending
7
How to Use the Send-On-Behalf-Of Feature
Changing Default Send-From and Reply-To email addresses on a database
Using multiple Send-From and Reply-To Addresses
Pinpointe de-duplicates contacts when sending to multiple campaigns and segments
How do I resend a campaign to contacts that joined after the campaign was sent?
See all 7 articles
Sending Errors
1
Scheduled Email Campaigns Not Sending
Advanced Features
Split Testing
1
Setting Up Split Tests
Dynamic Content
2
Defining Dynamic Content
Creating and Adding Dynamic Content Boxes
Surveys
1
Embedding a Survey in a Web Page
Managing Automated Campaigns
Autoresponder Campaigns
7
Autoresponder / Drip Campaigns
How do I create an autoresponder series?
Adding existing contacts to active autoresponders
What aren't my contacts receiving my autoresponders?
If a contact's details change before an autoresponder or campaign gets sent will they still receive it?
See all 7 articles
Triggered Email Campaigns
2
Triggered Emails
Setting up Triggered Email Campaigns
Journeys
31
Journeys Overview
Journeys - Entrant Events
Journeys - Entrant Events = Added to Database
Journeys - Entrant Events = Added to List
Journeys - Entrant Events = Removed from List
See all 31 articles
Statistics and Reporting
Campaign Statistics
10
How are campaign opens and clicks tracked?
How do I export email campaign statistics?
How do I export summary stats or detailed stats for multiple campaigns?
"Opens" and "Unique Opens" - what is the difference?
What do the “Complaint” statistics represent?
See all 10 articles
Split Test Statistics
1
How do I view my split test statistics?
Automated Emails - Statistics
1
How do I view the statistics from my automated (autoresponder) emails?
Bounced Emails
5
What's the difference between a "soft bounce" and a "hard bounce?"
Should I delete/remove bounced email addresses from my list(s)?
I sent a campaign and the system is reporting "No Bounces."
How do I view a list of bounced email contacts?
How do I export a list of bounced email contacts?
Forms
Embedded Forms
13
What are the different types of website forms?
Can I modify the look and feel for signup, unsubscribe and other forms in Pinpointe?
How can I change the order of data fields in a form that I've already created?
How do I insert a "hidden" field in my form?
Embedded Signup Forms - Overview
See all 13 articles
Errors
1
Displaying the Error Message Returned by a Web Form
Third-Party Integration
Pinpointe API - Overview
1
Introduction to the Pinpointe API
XML API
40
See also 'JSON API'
Authentication test (auth-Test) - XML ver.
Add Subscriber To Autoresponders (auto - AddToAutoresponders) - XML ver
Get Forms (form - GetForms) - XML version
Copy Contact List (list - CopyList) - XML version
See all 40 articles
JSON API
88
Async Job Status - (api-asyncjobstatus)
API Test (api-test)
Authentication test (auth-Test)
Add New Autoresponder (auto-AddAutoresponder)
Add Subscriber To Autoresponders (auto - AddToAutoresponders)
See all 88 articles
SumoMe
1
How to Integrate SumoMe with Pinpointe
Salesforce.com
1
Pinpointe Salesforce.com Connector
Webhooks
2
Webhooks - Unsubscribes, Bounces and Campaign Sends
Webhooks 2.0 - Campaign Opens and Link Clicks
NiftyImages
1
Personalize campaign images with NiftyImages
Zapier
1
Getting Started With Zapier
PieSync
1
Getting Started with the Pinpointe PieSync Connector
Billing and Ordering
Pinpointe Account Terms
1
What are Pinpointe's terms of service?
Ordering / Billing Questions
2
How can I get a copy of a previous invoice?
How do I purchase additional email credits?
Marketing Education
Webinars - Marketing and Email Marketing Tips
14
Webinar: How to Match Marketing Content to Your Sales Funnel
Video: Tips to Improve Email Marketing Results
Video: Writing Tips to Improve Email Response Rates
Video: Improve Email Responses with Split Testing - Case Studies
Video: Email Marketing Webinar: How a SPAM Filter Works
See all 14 articles
WordPress Integration
WordPress Plugin
2
WordPress Plugin Installation
Using the WordPress Plugin
Landing Pages
How To Use
13
Adding Background Videos to a Page Section
Landing Page Primary Menu Overview
Style Menu - Overview
Hover Menu
Link Action Feature
See all 13 articles
Carousel Widget
4
Carousel Widget Overview
Carousel Widget - "General" Menu
Carousel Widget - "Presets" Menu
Carousel Widget - "Styles" Menu
Basic Widgets
12
Button Widget
Heading Text Widget
Horizontal Flex Widget
Icon Widget
Image Widget
See all 12 articles
Release Notes
Old Release Notes
4
2025/6/27 Pinpointe 25.2.1 Release Notes
2025/6/10 Pinpointe 25.1.7 Release Notes
2025/7/21 Pinpointe 25.2.2 Release Notes
2025/7/30 Pinpointe 25.2.3 Release Notes
Two-Factor Authentication (2FA) Methods
2FA Tips
5
2FA: Overview
2FA: SMS Text Message
2FA: Email
2FA: Time-Based One-Time Password
2FA: Changing 2FA Method from Account Settings
