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Knowledge base
Explore How-To's and learn best practices from our knowledge base.
Getting Started With Pinpointe
Introduction
7
Introduction to Pinpointe's Basic Features
Databases, Lists and Segments - Overview
Sending Your First Email Campaign in Pinpointe
Adding more user logins
Changing account User IDs and/or Passwords
See all 7 articles
Tips and Tricks
4
Improving Email Deliverability
Tips to Improve the Effectiveness of HTML Email Templates and Designs
Increase Email Open Rates By Improving Subject Lines
Maximizing Click-Thru Rates
Contact Management - Databases, Lists and Segments
Databases, Contacts & Lists - Importing, Exporting and Merging
10
Pinpointe On-Demand, Inc. GDPR Compliance
Editable Custom Fields
Tagged Lists FAQ
Suppression Lists FAQ
Searching / Updating Contacts and Fields FAQ
See all 10 articles
New Drag & Drop Builder and Basic Editor
New Drag & Drop Builder
28
New Drag & Drop Builder Overview
New Drag & Drop Builder
Global Styles - Overview
Global Styles - General
Global Styles - Colors
See all 28 articles
New Basic Editor
4
New Basic Editor Overview
New Basic Editor - Basic Editor
New Basic Editor - Import HTML
Reconciling Differences Between Text and HTML Emails
Sending Campaigns/ Deliverability
Improving Deliverability
9
Improving Email Deliverability
Improving your Subject Line
What is a "Spamtrap"/"Honeypot?"
Auto-Batch Sending FAQ
Predictive Campaign Scheduling FAQ
See all 9 articles
Customized Sending
5
How to Use the Send-On-Behalf-Of Feature
Changing Default Send-From and Reply-To email addresses on a database
Using multiple Send-From and Reply-To Addresses
Pinpointe de-duplicates contacts when sending to multiple campaigns and segments
Campaign Workflows - Managing who can approve & send emails
Sending Errors
1
Scheduled Email Campaigns Not Sending
Advanced Features
Split Testing
1
Setting Up Split Tests
Dynamic Content
2
Defining Dynamic Content
Creating and Adding Dynamic Content Boxes
Managing Automated Campaigns
Journeys
32
Journeys Overview
Journeys - Entrant Events
Journeys - Entrant Events = Added to Database
Journeys - Entrant Events = Added to List
Journeys - Entrant Events = Removed from List
See all 32 articles
Statistics and Reporting
Campaign Statistics
5
Email Campaign Statistics - Overview
Email Campaign Statistics - Exporting Email Campaigns Statistics
Email Campaign Statistics - Comparing or Aggregating Campaign Statistics
Email Campaign Statistics - Printing Email Campaign Statistics
Email Campaign FAQs
Split Test Statistics
1
Viewing Split Test Statistics
Bounced Emails
5
Soft bounces and hard bounces
Deleting/removing bounced email addresses from your lists
Campaigns reporting No Bounces
Viewing a bounced email contacts list
How do I export a list of bounced email contacts?
Forms
Embedded Forms
10
Embedded Signup Forms - Overview
Modify Preferences Forms - Overview
Embedded Unsubscribe Form - Overview
Forward to Friends Form - Overview
Embedded Forms FAQ
See all 10 articles
Third-Party Integration
Pinpointe API - Overview
1
Introduction to the Pinpointe API
JSON API
114
Async Job Status - (api-asyncjobstatus)
API Test (api-test)
Authentication test (auth-Test)
Add New Autoresponder (auto-AddAutoresponder)
Add Subscriber To Autoresponders (auto-AddToAutoresponders)
See all 114 articles
SumoMe
1
How to Integrate SumoMe with Pinpointe
Salesforce.com
1
Pinpointe Salesforce.com Connector
Webhooks
1
Webhooks 2.0
NiftyImages
1
Personalize campaign images with NiftyImages
Zapier
1
Getting Started With Zapier
Billing and Ordering
Pinpointe Account Terms
1
What are Pinpointe's terms of service?
Ordering / Billing Questions
2
How can I get a copy of a previous invoice?
How do I purchase additional email credits?
Landing Pages
How To Use
13
Adding Background Videos to a Page Section
Landing Page Primary Menu Overview
Style Menu - Overview
Hover Menu
Link Action Feature
See all 13 articles
Carousel Widget
4
Carousel Widget Overview
Carousel Widget - "General" Menu
Carousel Widget - "Presets" Menu
Carousel Widget - "Styles" Menu
Basic Widgets
12
Button Widget
Heading Text Widget
Horizontal Flex Widget
Icon Widget
Image Widget
See all 12 articles
Release Notes
Release Notes
4
Pinpointe 26.4.1 Release Notes (July 8, 2026)
Pinpointe 26.4.2 Release Notes (July 22, 2026)
Pinpointe 26.4.3 Release Notes (August 5, 2026)
Pinpointe 26.4.4 Release Notes (August 18, 2026)
Legacy Release Notes
28
2025/6/27 Pinpointe 25.2.1 Release Notes
2025/6/10 Pinpointe 25.1.7 Release Notes
2025/7/21 Pinpointe 25.2.2 Release Notes
2025/7/30 Pinpointe 25.2.3 Release Notes
2025/08/22 - Pinpointe 25.2.4 Release Notes
See all 28 articles
Two-Factor Authentication (2FA) Methods
2FA Tips
5
2FA: Overview
2FA: SMS Text Message
2FA: Email
2FA: Time-Based One-Time Password
2FA: Changing 2FA Method from Account Settings
Handlebars
Handlebars
6
Handlebars - Overview
Handlebars - Best Practices / Troubleshooting
Handlebars - Comparison Helpers
Handlebars - Logical Helpers
Handlebars - Utility Helpers
See all 6 articles
Data Feeds
Data Feed
6
Creating Data Feeds
View Data Feed
Edit Data Feed
Adding Data Feed in the DND Builder
Adding Data Feed in Basic Editor
See all 6 articles
Content Blocks
Content Blocks
3
Content Blocks - Adding Content Blocks in DND Builder
Content Blocks - Create Content Blocks
Content Blocks - Adding Content Blocks in the Basic Editor
Archive
WordPress Plugin
2
WordPress Plugin Installation
Using the WordPress Plugin
Triggered Email Campaigns
1
Triggered Emails
New Pinpointe UI
Getting Around in the New Pinpointe UI
7
Opting into Pinpointe's New UI
Contacts - Importing + Exporting
Segments - Creating / Editing
Segments - Converting Search to Segments
New UI Overview
See all 7 articles
