Before enabling 2FA, it's important to verify that your contact details (email address, mobile phone number) are correct!


If you have shared user/subuser logins, you'll need to set up separate subuser logins for each person that accesses Pinpointe. Please contact Pinpointe Support for assistance.  


Pinpointe now supports two-factor authentication (2FA). After you register an authentication method, your account will require you to enter a 6-digit verification code after logging in to access Pinpointe. 




2FA can be implemented one of three ways (Fig 1):


Fig 1



  • SMS Text Message: Receive a text message with the 6-digit code on your mobile phone
    • Mobile phone numbers must have their country prefix. We support:
      • US (ex. +1-555-555-5555)
      • Canada (ex. +1-555-555-5555)
      • Mexico (ex. +1-52-55-5555-5555)
  • Email: Receive an email with the 6-digit code 
  • Time-based One-Time Password: Use an 2FA authentication app on your mobile phone  (Authy, Zoho OneAuth, Microsoft Authenticator, etc.) to provide you with a 6-digit code  

After choosing a method, click on the "Send Code" button.


On the Verification Code, screen, type in the code you've received via your method of choice (SMS, Email, or Time-Based), and click on the "Verify" button (Fig 2). 


Fig 2


 


If you want your browser to remember the verification code, then you won't have to enter a verification code after logging in for 30 calendar days. 


It's important that when you receive your code to type it in as soon as you can; a lot times, the codes don't work if you wait too long. 


If you get an error message regarding your code, you can click the "Back" button and request a code again. 


If you want more detailed instructions on how to configure your 2FA method, please read the article below: