TABLE OF CONTENTS

Can my contacts subscribe to other email lists on the Unsubscribe Landing Page?

Yes. 


Recipients can select Yes or No to decide whether they want to be subscribed to a particular email lis or not.  


They can also choose Unsubscribe me from all mailing lists. If they select this option, they will be added to Pinpointe's Customer Global Unsubscribe List and won't receive any future emails.

How do database names show up on the Unsubscribe Landing Page?

Database names are what the database was named when the Pinpointe customer created the database in Pinpointe to begin with.

Therefore, it is best to use meaningful database names that resonate with recipients. Avoid names like: 

  1. 081520_A
  2. CRM Dump
  3. Merged List of Dummies 


If you would like to rename any of your databases, you can go back and edit the name by going to Contact > Manage Database(s) > click Edit on the list you want to rename under the Action column (far right). Update the description and click the Save button (Fig 1).
Fig 1



Can my contacts subscribe to other email lists on the Unsubscribe Landing Page?

Yes. 

Recipients can select Yes or No as to whether they want to be subscribed to a particular email list.


They can also choose Unsubscribe me from all mailing lists. This will add them to Pinpointe Customer’s Global Unsubscribe List and will not receive any future emails.


What kind of configurations does the Unsubscribe feature support?

The following scenarios are supported with the new Unsubscribe and Preferences Center:

  • Customer sends campaign to single list OR to a segment which includes only 1 list: Subscribers can unsubscribe from the list or from all email. Only the list sent-to will be displayed + ‘unsubscribe from all’.

  • Customer sends campaign to multiple lists OR to a segment which represents more than 1 list: Subscribers can change subscribe / unsubscribe preferences for one or more of the lists or from all email. Only the lists that were sent to will be displayed. If the subscriber status is Not Active on any of the lists – the email is still sent.

  • Customer has many lists but wants to create a custom preferences center where Subscriber can select to subscribe / unsubscribe from the list of lists: The important differentiator here is this option may include one or more lists that the subscriber is presently not subscribed to.

  • Recipient choices are updated: If the subscriber was not on one or more of the lists presented and chooses to subscribe, they will be added onto the list.

  • Customer uses custom fields to segment: The subscriber can select their preferences. In this case, the customer creates a custom Update Preferences form.

How do I place an Unsubscribe Form on my website?

If you would like to place an Unsubscribe Form on your website, you can create one using the forms tool. This will allow you to place an unsubscribe form directly on your website. 


On the Pinpointe home screen, go to Forms -> Create Forms (Fig 2). 

Fig 2




Now you'll be on the Form Editor. 


Click on the Select button next to Embedded Unsubscribe Forms (Fig 3). 


Fig 3





After naming the form, click Continue to advance to the Content/Design tab. Select the database with the emails you want to use by clicking the drop-down menu next to Select Database (Fig 4).

Fig 4

 


After clicking the Continue button to advance through the Form Editor, you'll be able to customize both the Acknowledgement Page and the Error Page. To get a preview of what the Unsubscribe form looks click, click on the Preview button (Fig 5). 

Fig 5



After clicking Next, you can make adjustments to the Error Page will look like. When you're all done, click on the Save button (Fig 6)

Fig 6


Fig 7

Now, you'll be redirected to the View Website Forms page. Click Get HTML on the row for the new Unsubscribe Form you just made to see the source code (Fig 7). You'll want to copy this and give it to your system administrator when everything is all ready to go! 

* This code can only be used on your own website and will not be hosted by Pinpointe.


Since you will be using a linked unsubscribe page on your site, Pinpointe will not recognize that you have placed an unsubscribe link in your email campaign.




Here is the workaround:   


  • Create an unsubscribe link, but color it white.
  • At the bottom of your email enter the following (you need the xx's on both sides) (Fig 8): 
    • xx  unsubscribe me  xx 
      
 

Fig 8



  • Highlight only the "unsubscribe me" text
  • Select the font color tool and change the color to white or your email background color
  • Now select the 'link tool' in the editor to add a link. A popup link box will appear.
  • Under URL type (Fig 9) 
    • %%unsubscribelink%%/
  • Carefully delete the xx's on each end
  • Save the changes on your Email Campaign 


Fig 9